These Terms and Conditions govern the relationship between La Cocona and the users of the website lacocona.com. By using the website, you agree to these terms.

1. General Provisions

1.1. The website lacocona.com is owned and operated by La Cocona.
1.2. The website provides information about products, services, and the possibility to place orders online.
1.3. These terms are binding for all users.

2. Use of the Website

2.1. Users may browse the content, place orders, and use the provided services.
2.2. It is prohibited to use the website for illegal purposes or actions that violate the rights of third parties.
2.3. La Cocona reserves the right to restrict access to the website in case of violation of the terms.

3. Orders and Payment

3.1. All orders are placed through the website’s electronic system.
3.2. An order is considered confirmed once you receive a confirmation email.
3.3. Prices are listed on the website and include all applicable taxes, unless explicitly stated otherwise.
3.4. Payment can be made using the available methods shown at checkout.

4. Delivery

4.1. Delivery is carried out by a courier company to the address specified by the customer.
4.2. Delivery times are indicated on the website and depend on product availability.
4.3. La Cocona is not responsible for delays caused by the courier or other external circumstances.

5. Complaints and Returns

5.1. Customers have the right to return or exchange a product within 14 days in accordance with the Consumer Protection Act.
5.2. The product must be returned in its original condition, unused, and with all labels attached.
5.3. Return costs are borne by the customer, except in cases of defective or incorrect products.

6. Liability

6.1. La Cocona is not responsible for temporary unavailability of the website or for losses caused by its use.
6.2. Information on the website may be changed without prior notice.

7. Personal Data

7.1. La Cocona processes personal data in accordance with the Privacy Policy and applicable law.
7.2. By using the website, the user agrees to the processing of personal data for the purpose of providing services and fulfilling orders.

8. Intellectual Property

8.1. All texts, images, logos, and website content are owned by La Cocona or their respective authors.
8.2. Copying, distributing, or using the content without explicit consent is prohibited.

9. Changes to the Terms and Conditions

9.1. La Cocona may update these Terms and Conditions at any time.
9.2. Changes take effect from the moment they are published on the website.

10. Applicable Law and Competent Court

10.1. For all matters not covered by these terms, the provisions of Bulgarian law apply.
10.2. All disputes will be resolved by the competent Bulgarian court.

Last Updated: August 26, 2025